1. Overview
This Refund Policy explains how Enfyra handles subscription cancellations, refund requests, billing errors, duplicate payments, and provisioning failures for Enfyra Cloud and related paid services.
Refunds are not automatic. Each refund request is reviewed manually so we can verify the account, payment, provisioning status, service usage, and reason for the request.
2. Subscription Billing
Enfyra Cloud is sold as a recurring subscription unless a different billing arrangement is clearly stated at checkout or in a separate written agreement.
Subscription fees generally cover access to the service for the current billing period. Once a billing period has started, fees are generally non-refundable except where this policy, applicable law, or a specific written agreement says otherwise.
3. Cancellation
You may request cancellation of your subscription. Cancellation stops future renewal charges, but it does not automatically refund charges already paid for the current billing period.
After cancellation, your access may continue until the end of the paid billing period unless the subscription, service plan, or support agreement states otherwise.
4. Refund Eligibility
We may approve a refund when there is a confirmed duplicate payment, an incorrect charge, a billing error, or a payment made for a service that Enfyra could not provision due to an issue on Enfyra's side.
We may offer a refund, service credit, or billing correction when a paid Cloud project cannot be provisioned or remains unavailable because of a failure controlled by Enfyra.
Refunds for general dissatisfaction, unused time, accidental non-use, change of mind, third-party service issues outside Enfyra's control, or customer-side misconfiguration are reviewed case by case and are not guaranteed.
5. Non-Refundable Cases
Refunds are generally not available for accounts suspended or terminated for abuse, illegal activity, security attacks, payment fraud, policy violations, or use that harms Enfyra, other customers, infrastructure providers, or third parties.
Refunds are generally not available for custom work, priority support, consulting, migration assistance, or one-time services once work has started, unless a separate written agreement says otherwise.
6. How to Request a Refund
To request a refund, contact Enfyra at [email protected] with the account email, payment date, payment provider receipt or order identifier, project name if applicable, and the reason for the request.
Refund requests should be submitted within 14 days of the charge. Requests submitted later may still be reviewed, but approval is not guaranteed.
7. Review and Approval
Enfyra reviews refund requests manually. We may ask for additional information to verify the payment, account ownership, project status, provisioning logs, or service issue.
If a refund is approved, it will be processed through the original payment provider where possible. Refund timing depends on the payment provider, card network, bank, or payment method and may take several business days or longer.
8. Paddle and Payment Provider Handling
Payments may be processed by Paddle or another payment provider. Approved refunds may be submitted through that provider and may be subject to the provider's processing rules, tax handling, currency conversion, and settlement timing.
Enfyra does not control bank processing times and cannot guarantee the exact date a refunded amount appears in your payment account.
9. Taxes, Fees, and Currency
Refund amounts may be affected by tax rules, payment provider rules, currency conversion, exchange rates, card network behavior, or non-refundable payment fees. Where required, taxes are handled according to the payment provider's and applicable tax rules.
10. Changes to This Policy
We may update this Refund Policy as Enfyra Cloud, billing providers, subscription plans, or legal requirements change. The effective date and version on this page identify the current policy.
11. Contact
For refund or billing questions, contact Enfyra at [email protected].